A three-month trial will precede a potential national rollout across Silverchain’s aged care services.
In-home care specialist Silverchain has partnered with ASX-listed aged care tech solutions provider Talius to pilot an AI-powered conversational virtual assistant, called CuriousThing, to make appointment scheduling more efficient and responsive in the home.
CuriousThing will be piloted in a select group of Silverchain’s home care clients in Western Australia in June. The virtual assistant will make proactive outbound calls to confirm, reschedule or postpone visits from care teams.
The initial pilot will run for three months with outcomes to inform a potential national rollout across the company’s aged care services. It has been supported through Silverchain Foundation donors.
“This pilot is about using AI in an innovative way that puts people receiving care in the home in control of their care, while simultaneously freeing up our teams to focus on what matters most – providing the best care, to every person, every time,” said Silverchain’s executive director of research and innovation, Tamra Bridges.
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“We’re proud to partner with Talius on this new and exciting project. Their experience developing health care technology complements our deep understanding of home care delivery. It marks a significant advancement in virtual care, setting a new standard for delivering care in the home.”
Talius CEO Graham Russell said the partnership builds on a shared commitment to innovate in human-centred and scalable ways.
“Our AI voice assistant demonstrates how technology can support independence and safety for older Australians. By making everyday processes smarter and more responsive, we’re helping Silverchain’s clients live well at home, for longer.”