Ten things about hospitals, AI and virtual care you may not know

4 minute read


Tickets, program and discount codes, oh my.


Here are 10 insights into how our hospitals are rapidly reshaping how they operate around AI and virtual models of care that will be discussed at the upcoming Wild Health Hospitals summit in Melbourne on 29 October.

We still have some tickets left HERE if you’re interested in attending. Use your reader code FUTURE20.

Shadow IT

AI scribes, the LLMs and other disruption have created a huge “shadow IT” world in our hospitals where clinicians use unsanctioned AI apps and decision support tools “offline”.

Is this a good or a bad thing?

EMRs vs the disruptor AI vendors

The AI vendors aren’t stopping at scribing and decision support.

They’re coming for the EMR and the battle between the EMR incumbents and the new AI providers is putting huge onus on hospital management to move much faster.

But will they move fast and break stuff?

AI jumps the era of guardrails and governance

Traditional hospital risk management is out the door and never to return to the slow moving bureaucratic and high-touch model it has been, usually for good reason.

AI vendors are setting the guardrails and frontline clinicians are ad hoc governing what happens at the coalface.

How is this going to work over time?

If non-EMR hospitals are most of the beds

There are more beds in non-EMR hospitals than in those with an EMR. Now AI looks set to put an end to the era of big enterprise EMR and create agile light touch clinical workflow for all the non-EMR bed hospitals.

That could significantly change the picture of how hospitals deliver demand in the country.

Less hospitals

State political cycles and poor generational management have embedded a culture of building more big hospitals.

But overseas systems and technology clearly present the states with a different option if politicians have the continuity and will to change their monolithic dysfunctional health departments and reset them to optimal system structures.

Private/NFP role in capacity management

Is well managed for profit really such a bad thing for helping public hospital system management?

The private sector is big, getting bigger, more agile and more able to implement new technologies, and if kept in checked can help a lot.

Gaming the NFRA for better hospital outcomes

Our current National Health Reform Agreement has little in the way of actual funding reform to help stimulate the changes our system needs to out of hospitals care and connectivity.

But there are ways to game it, and some think, ways to change it within the current five-year term.

Web workflow models that defy funding constraints

Beyond AI there are a lot of innovative commercial web-based connectivity models that can bring return to hospitals in the form of facilitating more efficient system workflows and out-of-hospital care, even with the funding model constraints we have kept in the current NHRA.

Rise of the LLMs and patients

Outside of specific hospital-based AI – scribes, decision support and agentic clinical workflow and administration – the biggest change to hospital care in the next few years is going to come from the LLM “informed patient”.

Hospitals that engage with and integrate with the big AI that their patients will be using will be at an advantage.

Why no government has a plan

We have some good government policy people and some good health ministers sprinkled around the country.

So, what’s so hard about doing a master strategic plan for our health system that would co-ordinate the states and the Commonwealth, taking advantage of this new era of AI and connectivity?

Tickets and program HERE. Discount code FUTURE20. Inquiries to greta@healthservicesdaily.com.au

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