The AI-powered medical clinic inbox management tool is already showing big benefits to practice managers in beta testing.
Cloud-based clinical management platform MediRecords will launch Evolve Direct, its AI-powered medical clinic inbox management tool, in early 2026.
Evolve Direct is designed to reduce administrative burden in medical practices, automating many processes including:
- analysing and classifying incoming documents;
- assigning the correct provider;
- matching documents to the right patient record;
- performing automated virus scanning; and
- directing unmatched documents to a holding bay for review.
Clinics can simplify the current manual 18-click process to just three clicks, saving time, reducing risk and improving accuracy, said the MediRecords announcement.
“Beta testing with existing clients has shown … significant time savings, including potential savings of up to 120 minutes per day in clinics with up to 10 doctors.
“This equates to 10 hours per week, 40 hours per month or 480 hours per year.”
Another benefit is a major reduction in manual effort, with an 83% reduction in manual steps, fewer touchpoints and less cognitive load for staff.
Beta testing also showed improved accuracy, reduced risk and enhanced security.
“Evolve Direct provides a significant boost for clinics under increasing cost and time pressures,” said MediRecords CEO Matt Galetto.
“By largely automating inbox management, we’re helping practices reclaim hours each week, reduce risk, and focus on delivering quality care.”
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The launch of Evolve Direct is part of MediRecords’ broader strategy to introduce a suite of specialised AI agents that lift efficiency, accuracy, and quality across clinical and administrative workflows.
The company has already deployed Evolve Patient Summary, an AI agent that rapidly distils a patient’s record into a clear, usable snapshot for clinicians.
More agents are planned.
Each will draw on MediRecords’ position as the patient system of record, “unlocking rich clinical data and automating time-heavy tasks so practices can operate with greater confidence, speed, and scale”, said the announcement.
“Evolve Direct is the next step in that journey, with further AI-driven tools set to roll out through early 2026 and beyond.”
Disclaimer: Health Services Daily publisher Jeremy Knibbs is a non-executive director of MediRecords.