Healthdirect call surge sends response times tumbling

4 minute read


Nurse triage calls to the 1800MEDICARE hotline jumped almost 24% in the September quarter, while the proportion answered within 20 seconds dropped from 89% to 62%.


Nurse triage calls to the 1800MEDICARE hotline jumped almost 24% in the September quarter, while the proportion answered within 20 seconds dropped from 89% to 62%.

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